Support Portal
Customer Support Portal

Get Support Fast

Verify your account using a one-time password to raise and track support tickets.

  • PPPoE customers: use the phone number or email registered on your PPPoE device.
  • Hotspot users: use the subscriber phone number registered on your account.
  • You will receive a one-time password via SMS or email.
  • After verification, you can create and track your own tickets only.
Ticket numbers are generated sequentially as STK/YYYY/MM/00001 for easier tracking.

Client: Support Portal

Verify Your Account

Use the account details linked to your service. We will send a one-time password.

For PPPoE, use the phone or email registered on the PPPoE device.
For PPPoE only. Hotspot subscribers use SMS automatically.

Enter OTP

We sent an OTP to your contact.

Select PPPoE Device

You can switch devices anytime before raising another ticket.

Raise New Ticket

Your ticket will be linked to your verified support account automatically.

PPPoE username or hotspot phone reference.
Choose the issue category so support can prioritize correctly.

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